Our Commitment

Ready Elder Care is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Standards

Our website and platform aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Accessibility Features

Keyboard Navigation

• Full keyboard navigation support without requiring a mouse
• Visible focus indicators on all interactive elements
• Logical tab order throughout the interface
• Keyboard shortcuts for common actions

Screen Reader Support

• Semantic HTML for proper content structure
• ARIA labels and landmarks for navigation
• Alternative text for all images and icons
• Tested with NVDA, JAWS, and VoiceOver

Visual Design

• Color contrast ratios meeting WCAG AA standards (4.5:1 for normal text)
• Resizable text up to 200% without loss of functionality
• Clear, readable fonts with adequate spacing
• Information conveyed through multiple means, not color alone

Mobile Accessibility

• Responsive design for various screen sizes
• Touch targets at least 44x44 pixels
• Gestures not required (alternative interactions available)
• Compatible with mobile screen readers

Forms and Interactions

• Clear form labels and error messages
• Form validation with helpful feedback
• Sufficient time to complete tasks (no automatic timeouts during data entry)
• Confirmation dialogs for critical actions

Assistive Technologies Supported

Our platform is designed to work with:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Screen magnification software
• Voice recognition software
• Alternative input devices
• Browser accessibility features and extensions

Known Limitations

We are continuously working to improve accessibility. Current known limitations include:

• Some third-party embedded content may not be fully accessible
• PDF documents may require accessible alternatives (available upon request)
• Complex data visualizations include text alternatives

We are actively addressing these limitations and welcome feedback on how we can improve.

Third-Party Content

Some content on our website may be provided by third parties. While we strive to ensure all content meets accessibility standards, we cannot always control third-party accessibility. If you encounter inaccessible third-party content, please let us know.

Ongoing Efforts

Accessibility is an ongoing effort. Our commitment includes:

• Regular accessibility audits and testing
• User testing with people who use assistive technologies
• Training for development and content teams
• Automated accessibility testing in our development process
• Incorporating user feedback into improvements
• Monitoring updates to WCAG and other accessibility standards

Alternative Formats

If you require content in an alternative format or need assistance accessing our platform:

• We can provide documentation in large print, Braille, or audio format
• We offer phone support for users who cannot access web forms
• We can schedule assisted demos and training sessions

Feedback and Contact

We welcome feedback on the accessibility of our website and platform. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with:

• U.S. Department of Justice - Civil Rights Division, Disability Rights Section
• U.S. Department of Health and Human Services - Office for Civil Rights (for healthcare-related complaints)